Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund of the purchase price minus shipping costs.


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Dry Fur Pet Carrier Inserts Money Back Guarantee

If you are not satisfied with any of the Dry Fur Pet Carrier Inserts for any reason and wish a refund of the purchase price, please contact customer service for full instructions and options, or write us at the address below:

KC Pet Products - DryFur Money Back Guarantee

12503-d S.E. Division ST. Portland Oregon 97236

Please include full name and mailing address. Limit one refund per household and no organizations.

Shipping

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total weight of your order. Some products cannot be shipped to international destinations so please submit a message to us from the Contact & About Us page if you would like to discuss international ordering options.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Many items in our store ship for free. Items marked free shipping will normally be shipped via USPS First Class Air Mail or USPS Priority either service usually takes between 2-4 business days to be delivered.