SHIPPING Policy
All orders are processed and ship same day if ordered before 2:00PM Pacific time Monday through Saturday. All orders placed after 2:00 PM will ship the following business day. Please contact us if you have any questions or concerns or if you require urgent service, and we will do our best.
To qualify for Free Shipping:
Orders that total $29.99 and up qualify for free standard ground shipping in the continental USA.
*Orders to Alaska/Hawaii/Puerto Rico, Military and other US locations where standard ground is not available shipping will be calculated and charged at checkout.
To review shipping rates and options for your order prior to checkout, simply add item/s to cart then click VIEW CART > Add your shipping details (Country, State, Zip-code) > then click estimate shipping
OUR Shipping Service Options:
DOMESTIC:
PICKUP in Person at our warehouse
FREE standard shipping
USPS Mail ground, priority & Express
UPS Ground, 2nd day Air & Express
INTERNATIONAL:
USPS First Class international mail
USPS Priority Mail International
USPS Priority Mail Express International
UPS Express
DHL Express
Overseas Buyers are responsible for tracking the shipment and claiming the order from customs in a timely manner and for payment of all VAT, customs, and import taxes, as applicable. We ship to All military APO DPO FPO addresses using USPS-First class or USPS Priority Mail.
RETURN Policy
You may return MOST new, UNOPENED items within 30 days of delivery for a refund of the purchase price minus our actual shipping costs. (See Exceptions below)
Buyers are responsible for the shipping cost to return the item to us unless the return is due to our error.
If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received, examined and processed your return. We will also notify you via e-mail with tracking details once we have processed and shipped your exchange.
Please Mail or SHIP your items with tracking to:
KC Pet Products RETURNS-Exchanges
7731 NE 33rd Dr. Ste D Portland Oregon 97211
NO REFUNDS WILL BE issued FOR ORDER REFUSED - RETURN TO SENDER
EXCEPTIONS
Our HARNESSES and KENNEL EXTENSION KITS are not eligible for returns. These items are eligible for size exchange ONLY.
*HARNESS EXCEPTION: Harnesses are not returnable for refund if the item is soiled and/or has been opened or worn by your pet. If item has been used or tried on it can only be returned for exchange in size or replacement if the item is damaged or defective. We do not accept returns for refund if you are unable to train your cat to like or accept the Harness.
*KENNEL EXTENSION EXCEPTION: Kennel Extension kits are custom made inhouse and in limited quantity therefore they ARE NOT RETURNABLE FOR REFUND.
EXHANGE info
HARNESS SIZE EXCHANGE: For a Harness size exchange, you may mail back just the harness (vest) via First Class Mail. It should weigh about 4-5 ounces and will cost about $6.00 postage. For your convenience you may now buy your return label at Paypal by visiting: www.paypal.com/shipnow
You will only need to mail the harness (vest) no tags or leash is required. Include in the package a copy of your order or order no. along with a note indicating the new size needed. Soon as we receive, we mail back the correct size free of charge.
If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received, examined and processed your return. We will also notify you via e-mail with tracking details once we have processed and shipped your size exchange.
Please Mail or SHIP your items with tracking to:
KC Pet Products RETURNS-Exchanges
7731 NE 33rd Dr. Ste D Portland Oregon 97211