Shipping & Returns
To qualify for Free Shipping:
* Orders that total $29.99 and up qualify for free standard ground shipping in the continental USA.
*Orders to Alaska/Hawaii/Puerto Rico, Military and other US locations where UPS standard ground is not available shipping will be calculated and charged at checkout. To review those rates and options prior to checkout, simply add items to cart then click VIEW CART > Add your shipping details (Country, State, Zip-post code) > click estimate shipping
NO REFUND WILL BE issued FOR ORDER REFUSED - RETURN TO SENDER
You may return most new, UNOPENED items within 15 days of delivery for a refund of the purchase price minus OUR actual shipping costs. See Exceptions below
SIZE EXCHANGE: For a Harness size exchange you may mail back just the harness (vest) via First Class Mail. It should weigh about 4 ounces and will cost about $5.00 postage. For you convenience You may now buy your return label at Paypal by visiting: www.paypal.com/shipnow
You only need to mail the harness (vest) no tags or leash is required. Include in the package a copy of your order or order no. along with a note indicating the new size needed. Soon as we receive we mail back the correct size free of charge.
PLEASE NOTE: Harnesses are not returnable for refund if the item is soiled and/or has been opened or worn by your pet. If item has been used or tried on it can only be returned for exchange in size or replacement if the item is damaged or defective. We do not accept returns for refund if you are unable to train your cat to accept the Harness.
PLEASE NOTE: Kennel Extension kits are custom made in limited quantity and ARE NOT RETURNABLE FOR REFUND.
If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received, examined and processed your return. We will also notify you via e-mail with tracking details once we have processed and shipped your size exchange.
Please Mail or SHIP your items with tracking to:
KC Pet Products RETURNS-Exchanges
7731 NE 33rd Dr. Ste D Portland Oregon 97211
All Orders are processed and shipped same day ordered if ordered before 2:00 PM Pacific time Monday thru Saturday. All orders after 2:00 PM will ship following business day.
Shipping Service Options:
Pickup at Our PDX-Portland OREGON Warehouse/Custom Rate
Standard FREE Shipping (7-14 days)
USPS (4-6 days) (First-Class Mail)
USPS (2-3 days) (Priority Mail)
FedEx 3-7 days (Ground Home Delivery)
USPS (1-2 days) (Priority Mail Express)
FedEx 2-3 Days (FedEx 2 Day)
USPS 20-30 Business Days (First Class Package International Service)
USPS 14-21 Business Days (Priority Mail International)
USPS 4-9 Business Days (Priority Mail Express International)
DHL 2-5 days (Priority Mail International)
Overseas Buyers are responsible for tracking the shipment and claiming the order from customs in a timely manner and for payment of all VAT, customs, and import taxes, as applicable. We ship to All military APO DPO FPO addresses using USPS-First class or Priority Mail.