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Shipping & Returns

Shipping & Returns

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SPRING TRAVEL SEASON is here!  To celebrate Most items in our store ship for free in the USA only. (excluding oversized items such as Kennel Extension Kits)

To qualify for Free Shipping:

Most Orders totally $4.98 and up qualify for free standard shipping, with the exception of OVERSIZED ITEMS. Shipping for oversized items will be calculated and charged at checkout or by hitting VIEW CART >  estimate shipping

 

Returns Policy


You may return most new, UNOPENED items within 15 days of delivery for a refund of the purchase price minus OUR actual shipping costs. See Exceptions below

(EXCEPTIONS)
PLEASE NOTE: Harnesses are not returnable for refund if the item is soiled and/or has been opened or worn by your pet. If item has been used or tried on it can only be returned for exchange in size or replacement if the item is damaged or defective. We do not accept returns for refund if you are unable to train your cat to accept the Harness.

For a Harness size exchange you may mail back just the harness (vest) via First Class Mail. It should weigh about 4 ounces and will cost about $2.50 postage. You only need to mail the harness (vest) no tags or leash is required. Include in the package a copy of your order or order no. along with a note indicating the new size needed. Soon as we recieve we mail back the correct size free of charge.

 

PLEASE NOTE: Pet Carriers are not returnable for refund if the item is soiled and/or has been opened or occupied by your pet. If item has been used or tried on or shows signs your pet has occupied the carrier it can only be returned for exchange in size or replacement if the item is damaged or defective. We do not accept returns if you failed to measure your pet or check with your airline for size restrictions.

 

PLEASE NOTE: Kennel Extension kits are custom made in limited quantity and are only returnable for a partial refund and  ARE SUBJECT TO A 50% RESTOCKING/RENTAL FEE.


If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received, examined and processed your return. We will also notify you via e-mail with tracking details once we have processed and shipped your size exchange.

 

Please Mail or ship your items with tracking to:

KC Pet Products RETURNS-Exchanges

7731 NE 33rd Dr. Ste D Portland Oregon 97211

 

Dry Fur Pet Carrier Inserts Money Back Guarantee

If you are not satisfied with any of the Dry Fur Pet Carrier Inserts for any reason and wish a refund of the purchase price, please contact customer service for full instructions and options, or write us at the address below:

KC Pet Products - DryFur Money Back Guarantee

7731 NE 33rd Dr. Ste D Portland Oregon 97211

Please include full name and mailing address. Limit one refund per household and no organizations.

Shipping

All Orders are processed and shipped same day ordered if ordered before 2:00 PM Pacific time Monday thru Saturday. All orders after 2:00 PM will ship following business day.

 

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the World using the shipping method of your choice. Our shipping charges are determined by the total weight of your order and method chosen. We prefer USPS as the service is very fast and dependable. (2-3 days domestic) UPS FedEx ground is also an option but is usually slower and more expensive. We also offer Express Mail and and UPS - FedEx 2nd day air. We currently accept VISA MC & Discover Cards for Payment via Authorize.net

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At this time we ship to a few international locations. (our checkout will give an error if you choose a location we are not currently able to ship to)

The only option we offer for International Orders outside the USA is USPS (mail service), after it leaves the USA it will be handed over to your local Mail service provider for delivery. The customer is responsible for tracking the shipment and claiming the order from customs in a timely manner and for payment of all VAT, customs, and import taxes, as applicable. We ship to All military APO DPO FPO addresses using USPS-Mail.


usmailtruck.gif US Only

Most items in our store ship for free in the US only. 

 
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